Since our products (planners and teacher resources) are digital files delivered via internet download, we generally offer no refunds once the purchase is made and the file has been accessed or downloaded.

We want you to be happy with your resources! We will honor a refund or replacement request in the following cases:

• Technical Issues: If the file is corrupt or does not open, and we cannot provide a fixed version within 48 hours.
• Mistyped Purchase: If you accidentally purchased the same product twice.
• Not as Described: If the product is fundamentally different from the preview images provided.

Please contact us at info@nextgeneduhub.com within 7 days of purchase. In your email, please include your order number and a description of the issue.

As per UAE Consumer Protection laws, we are committed to providing products that are fit for purpose and as described.